The view from the guest they didn’t expect.
Every review scores the room, the service, the food, the location, and the value, plus one thing nobody else measures: how they treated me. Go back more than once and every stay is logged. Browse by trip too.
Latest stays
Waldorf Astoria, Osaka
Great location and room, really good service overall, decent breakfast. Downstairs, they were more interested in other guests than getting me a taxi.
How they treated me: 5/10
Shangri-La, Paris
Everything was amazing, and they didn't make me feel out of place in jeans and a T-shirt.
How they treated me: 10/10
Disneyland Hotel, Paris
Didn't have the Disney service. We should have stayed in Paris and gotten a driver.
How they treated me: 4/10
Danieli, Venice
Beautiful hotel, really nice room, amazing rooftop restaurant, great location. The service was the problem. I wouldn't go back.
How they treated me: 3/10
Hotel de la Ville, Rome
Service was a 15 out of 10, by far the best I've had at almost any hotel. Amazing doormen, concierge, food, and staff.
How they treated me: 10/10
De Bonart, Naples
Definitely not a five-star hotel. Small room, no help with bags, and maintenance walking in without knocking with our kids inside. We'd never go back.
How they treated me: 3/10
The Dominick, New York
Great location, great doorman, dated room, and a front desk that's all about the upsell. Probably wouldn't go back.
How they treated me: 5/10
All hotels
Waldorf Astoria, Osaka
Great location, great room, and really good service overall. But the staff downstairs seemed more interested in other guests than in getting me a taxi.
How they treated me: 5/10
Shangri-La, Paris
Everything was amazing. They treated our kids great, the Chinese restaurant was amazing, and they never made me feel out of place in my jeans and T-shirt.
How they treated me: 10/10
Disneyland Hotel, Paris
It doesn't have the Disney service you'd expect. Next time we'd stay in Paris and get a driver.
How they treated me: 4/10
Danieli, Venice
One of the most beautiful hotels in Venice, with an amazing rooftop restaurant. Just don't expect anyone to care that you're there. I wouldn't go back.
How they treated me: 3/10
Hotel de la Ville, Rome
By far the best service I've had at almost any hotel. The doormen, the concierge team, the food, the staff. All of it was amazing.
How they treated me: 10/10
De Bonart, Naples
Didn't feel like a five-star hotel. No help with bags, a small room, and maintenance walking in without knocking while our kids were inside.
How they treated me: 3/10
The Dominick, New York
Great SoHo location and a great doorman. But the rooms are old and dated, and the front desk cares more about the upsell than about you. I probably wouldn't go back.
How they treated me: 5/10